Shipping in Australia
$10.95 Flat Rate Shipping Cost Australia-wide (excluding remote areas).
All items are posted via Australia Post. Once your parcel has been despatched you will receive an email from us with your tracking number. If for some reason you are not home when the item is delivered Australia Post will leave a card with details of when your parcel will be available for collection from your nearest post office. Green Pennies take no responsibility for unattended items.
We make every effort to deliver or dispatch all orders within 24 – 48hrs of your payment clearing, however Green Pennies accepts no responsibility for delays.
REMOTE AREA DELIVERY
In the event postage costs are too high due to your location size and weight of your parcel, we may need to invoice you for the additional costs. You will of course have the option of a full refund if this cost is too high for you and you decide to cancel your order prior to despatch.
We’ve paused international shipping for the time being. We do however accept international orders that are being shipped to an address within Australia.
You can leave special instructions (in the Comments Box during Checkout) for the order to be left in a safe location should you not be at home and we’ll note this on your parcel, however it is still up to the discretion of the delivery person as to if they’ll leave a parcel unattended. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.
Please note that we take great care in packaging and items rarely arrive damaged. If any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items. We ask that you take a quick picture of the damaged item and email to us at firstname.lastname@example.org. This way we can make every effort to prevent it happening again.
If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.
We aim to use as little unnecessary packaging as possible, bearing in mind some items do need bubble wrap, paper or cardboard for added protection during transit. Bubble wrap, paper & cardboard is recycled from packaging we have received from suppliers or elsewhere therefore it is being used for a ‘second time around’. Hopefully you can reuse it also.
Australia Post prepaid satchels have a recycle number of 4. This means the LDPE consists of just under 6% recycled materials (according to the EPA). Please put these in an appropriate recycling bin or find an alternative use for them.